Privacy

Privacy Policy

Last updated: 11 November 2026

1. Who we are

Ondavia ("we", "us") is an Australian business that provides an AI receptionist service for small businesses. Ondavia is operated by Jarrod Mitchell Henry Linger, trading as Ondavia, ABN 81 191 269 841.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains how we handle personal information about three groups of people:

• Website visitors and enquiries: people who use this website or contact us.
• Our clients: the businesses that use Ondavia, and the people who work for them.
• Callers: people who ring one of our clients and are answered by Ondavia.

2. What we collect

From website visitors and enquiries: your name, business name, email, phone number, what your business does, and anything else you choose to tell us.

From clients: contact and billing details, business details, how you want calls handled, and, if you use favourites, the names and numbers you ask us to treat as favourites.

From callers: when Ondavia answers a call, it collects the caller's name, phone number, suburb, a description of the job, how urgent it is, the best time to call back, and anything else the caller asks to pass on. We also receive a transcript of the call, the caller's phone number as shown by the phone network, and the call's date, time and length.

Ondavia is set up not to ask for or record payment card details, alarm or access codes, or when a property will be empty. If a caller offers this kind of information, it is told not to share it on the call.

You don't have to give us your name to make an enquiry, but we may not be able to help you without contact details.

3. How calls are handled

Every call answered by Ondavia starts by telling the caller that they're speaking with an AI assistant and that the call is recorded so their details can be passed on. A caller who doesn't want to continue can hang up at any time.

We handle callers' information on behalf of our client, the business they called. That business decides what to do with the message once it's been sent to them, and its own privacy policy applies to how it uses those details.

4. Why we collect it and how we use it

• To pass a caller's message to the business they rang, usually by text message.
• To keep a call log for our client, so they can see who called and follow up.
• To review calls with our client and improve how Ondavia answers for them.
• To reply to enquiries, arrange chats and demos, set up and support clients, and send invoices.
• To keep our service secure, fix problems, and meet our legal obligations.

We do not sell personal information. We do not use callers' details for our own marketing. We do not use callers' details to train AI models.

We only send marketing emails to people who have agreed to receive them, and every email includes a way to unsubscribe.

5. Who we share it with

We share personal information only with:

• the client business a caller rang, so the message reaches them;
• the service providers we use to run Ondavia, listed below, who handle information only to provide their service to us;
• our professional advisers, such as an accountant or lawyer, if needed; and
• government or law enforcement agencies, where the law requires or allows it.

6. Overseas providers

Some of the technology we use stores or processes information outside Australia. Before using any provider, we check that it has appropriate privacy and security protections.

7. How long we keep it

• Call audio: not stored.
• Call transcripts: deleted automatically after 30 days.
• Call logs: kept for our client for 12 months, or until they ask us to delete them or leave Ondavia.
• Client and billing records: kept for as long as the law requires, which for tax records is generally 5 years.
• Enquiries that don't become clients: deleted within 12 months.

When a client leaves, we give them a copy of their call log on request and then delete our copy, except for records we must keep by law.

8. Keeping it secure

We use reputable providers, two-step login on our accounts, and limit access to the people who need it. We collect as little as we can and delete it on a schedule. No system is completely secure, but if a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner as required.

9. This website

This website doesn't use cookies, advertising trackers or analytics. It's hosted by Netlify, which keeps standard server logs (such as IP addresses) to run and protect the site. The fonts load from Google Fonts, so your browser shares your IP address with Google when a page opens.

If you send your details using the form, they're passed to us through Make and arrive as a text message. We use them only to reply to you, and keep them as set out in section 7.

10. Seeing, fixing or deleting your information

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us at the address below. We'll respond within 30 days. If you're a caller, we may need to check with the business you called first, since the message belongs to them.

11. Complaints

If you're unhappy with how we've handled your information, please contact us first so we can fix it. We'll respond within 30 days. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

12. Contact us

Email: hello@ondavia.com.au
Phone: 0485 011 222

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.