Terms

Terms of Service

Last updated: 11 November 2026

1. About these terms

These terms are an agreement between Ondavia, operated by Jarrod Mitchell Henry Linger, trading as Ondavia, ABN 81 191 269 841 ("we", "us"), and the business that signs up for Ondavia ("you"). By signing up or paying for the service, you agree to these terms.

2. The service

Ondavia answers calls forwarded to your Ondavia number, collects the caller's details and sends you a text summary after the call. What's included depends on your plan, as shown on our pricing page or in your written quote.

Features marked "coming soon" aren't part of your plan until we tell you they're live.

3. Setup

Once you've paid the setup fee, we'll have a short setup chat with you, build and test your receptionist, go through it with you and set it live. You're responsible for turning on call forwarding with your phone provider. We'll show you how. Your phone provider may charge for forwarded calls.

4. Fees and payment

• The setup fee is paid before setup starts. Once setup is complete, it isn't refundable.
• Monthly fees are paid in advance, starting from the day your receptionist goes live.
• Each plan includes a set number of call minutes a month. Unused minutes don't roll over. Extra minutes are charged at the per-minute rate in your plan or written quote and added to your next invoice. We'll let you know if you're getting close to your limit.
• No GST is charged while Ondavia isn't registered for GST. If we register, we'll give you at least 30 days' notice of any change to what you pay.
• If a payment is more than 14 days overdue, we may pause the service after giving you notice. We'll turn it back on once the account is up to date.

5. Founding rate

The founding rate is available to our first 10 clients. It gives you $100 off the standard monthly price for your first 12 months. After that, the standard monthly price for your plan applies. If you cancel and come back later, the founding rate doesn't apply again.

5a. Paid-for-itself guarantee

If, after your first 30 days live, you don't feel Ondavia has paid for itself, email us within 7 days after that 30-day period and we'll refund your first month's fee in full within 14 days. You don't need to prove anything. The guarantee covers the first month's fee only, not the setup fee, and applies once per business, including if you sign up again later. Claiming the guarantee ends your service: we'll switch your receptionist off and cancel your plan straight away, without the 30 days' notice, and you won't be charged for any further months. The refund is for leaving. You can't claim it and keep using Ondavia.

6. Cancelling

Your plan runs month to month with no minimum term. You can cancel at any time by giving us 30 days' notice by email. We can also end the service by giving you 30 days' notice. The service and your final payment run until the end of the notice period. Remember to turn off call forwarding with your phone provider when the service ends.

7. Changes to price or terms

We'll give you at least 30 days' notice by email before changing your monthly price or these terms. If you don't agree with a change, you can cancel before it takes effect.

8. Your responsibilities

• Give us accurate information about your business, services and how you want calls handled.
• Check your texts and call back customers. Ondavia passes on messages. It doesn't do the follow-up for you.
• Use the service lawfully. Don't ask us to set it up to mislead callers.
• Have your own privacy policy that covers how you use your customers' details.
• Keep your account details secure and tell us about anything that looks wrong.

9. What Ondavia won't do

• It isn't an emergency service. If a caller describes a life-threatening emergency, it tells them to hang up and call 000.
• It won't quote prices, promise arrival times, or make guarantees on your behalf.
• It won't take payment card details, alarm or access codes, or details of when a property is empty.

10. Accuracy and availability

We work hard to get every message right. Each phone number is read back to the caller, and we review calls with you. Like any AI or phone system, Ondavia can sometimes mishear a caller, and phone networks or our providers can have outages. We don't promise that every message will be perfect, or that you'll win a particular amount of work.

If something isn't working, tell us and we'll fix it as quickly as we can.

11. Your data

Your callers' details belong to your business. We handle them on your behalf, only to provide the service, as set out in our Privacy Policy. We never sell them or use them for marketing. You can ask for your call log at any time. When the service ends, we'll give you a copy on request and then delete our copy, except for records we must keep by law.

12. Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

13. Limits on our liability

As far as the law allows:

• we're not liable for indirect losses, such as lost profits or lost jobs, caused by a missed, delayed or incorrect message; and
• our total liability to you is limited to the fees you paid us in the 3 months before the claim.

Where the Australian Consumer Law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

14. Disputes

If you're unhappy with anything, contact us first and we'll try to sort it out together. These terms are governed by the laws of Queensland, Australia.

15. Contact us

Email: hello@ondavia.com.au