Before you sign up

Yes. The 15-minute chat and the demo are free. Once you decide to go ahead, you pay the setup fee and we build and test it for your business. The setup fee covers that work, so it isn't refundable once setup is done. Your first month is covered by the paid-for-itself guarantee.

No. You keep your number. We set up your phone so calls you don't answer forward to Ondavia. Your customers never see a different number.

Yes. Your phone rings as normal, usually for about 20 seconds. Ondavia only answers if you don't.

Most callers who reach voicemail hang up without leaving a message, and many ring the next business instead. The voicemails that do get left are often just "call me back". Ondavia has the conversation for you, gets the name, number, suburb and job, and texts it to you so you can read it in seconds. Have a look at your own phone: how many missed calls this week came with a voicemail?

Favourites are coming soon on Pro and Premium. Once they're live, you save your family, mates and suppliers as favourites, and their missed calls skip the receptionist. You get a text saying they rang. Until then, every missed call goes to Ondavia.

No. Pricing is up to you. It tells customers you'll go through pricing when you call them back.

Most callers just want their message passed on quickly, and they'd rather talk to someone than hit voicemail. Ondavia is upfront that it's an AI assistant, speaks naturally, keeps it short and never pretends to be you. Hear a sample call and judge for yourself. If it isn't working for your customers, the guarantee means you can walk away with your first month refunded.

Use Ondavia for your first 30 days. If you don't feel it has paid for itself, tell us within 7 days after that and we'll refund your first month's fee. You decide, not us. Claiming it ends your service: we switch your receptionist off and cancel straight away, with no notice period. It's a refund for leaving, not a free month, so you can't claim it and stay on. The setup fee covers the work to build your receptionist, so it isn't part of the refund.

Yes. The first thing it says is that it's an AI assistant and the call is recorded. Most callers just want their message passed on quickly.

Straight after the call ends. It's usually within moments, depending on mobile networks.

Callers are asked if the number they're ringing from is the best one. If it is, the number comes straight from the phone system. Any other number is read back to confirm it. In your first 30 days we review calls closely and keep tuning it.

You still get a text with the number they called from, unless their number is hidden, so you can ring them back.

No. It only answers from the details you give us, like your services, area and hours. If it doesn't know, it says you'll let the caller know.

Calls still get answered. Extra minutes are charged at a set per-minute rate on your next invoice, and we'll let you know before you reach your limit. If you're going over regularly, we'll talk about whether a bigger plan saves you money.

Yes. Plans are month to month with no lock-in contract. Give us 30 days' notice and we'll stop the service at the end of that period. The setup fee isn't refundable once setup is done.

No. Ondavia takes messages. It isn't an emergency service. If a caller describes a life-threatening emergency, it tells them to hang up and call 000.