How it works
A receptionist that knows your business.
It answers the calls you can't get to, has a proper chat, sorts real jobs from time-wasters and texts you what you need to call back.
A real conversation
It works out what the job is before you ever pick up the phone.
- Asks the right questionsWhat's happening, where, how bad, and how long it's been going on. Casual and quick, like a good receptionist.
- Sorts real jobs from time-wastersGenuine jobs get a text. Sales calls and pranks are politely ended.
- Never quotes your pricesPricing is your call. It tells customers you'll go through it with them, so you quote once you know the job.
- Never makes promises for youNo arrival times, no guarantees. Just a clear message and a customer who knows you'll be in touch.
What's included
Everything you need to stop losing jobs.
Your contacts skip the receptionist
Save your family, mates and regular suppliers as favourites. If you miss them, you get a quick text saying they rang. Only unknown numbers go to Ondavia, so you're not paying for calls you'd never want answered.
Urgent jobs first
Burst pipes, sparks or a gas smell get flagged at the top of the text. For anything dangerous, callers are told to hang up and ring 000 or the gas emergency line. Any other safety messages are ones you've agreed with us.
Sales calls screened
Solar, SEO and marketing callers are politely turned away. You don't get a text for them.
Messages passed on too
Suppliers, other trades and people returning your call get a short message taken, clearly labelled so it doesn't look like a new job.
Never lose a caller
Even if someone hangs up early, your text shows the number they called from, so you can still ring them back.
Numbers you can trust
If the caller is happy to be called back on the number they're ringing from, it comes straight from the phone system, so there's nothing to mishear. Any other number is read back and confirmed, and one that doesn't look complete is flagged CHECK NUMBER.
Knows your business
Your business name, services, service area and hours. If a caller asks something it doesn't know, it says you'll let them know. It never guesses.
A real person to call
You deal with Jarrod directly, not a call centre. Want a change to how it answers? Tell us and it's done.
Working together
We set it up. Then we keep getting it right with you.
You get a receptionist that sounds like your business, without giving up your evenings to set it up. Close reviews and monthly review calls come with Pro and Premium.
Getting started · about 30 minutes of your time
Set up for you
Once the setup fee is paid, one quick chat about what you do, what counts as urgent and what it should never say. We build and test it for your business, go through it with you, and set it live.
Your first 30 days
Close call reviews
We review your calls regularly and make changes as we go, so it asks the right questions and every text gives you what you need.
Every month
A review together
A short report on what came in, then a quick call to go through it: what's working, what isn't and what to tweak. You decide if it's earning its keep.
Free 15-minute chat
Hear it answer for your business.
Book a free 15-minute chat and hear a demo of how it works. Ready to go ahead? Pay the setup fee and we'll build and test one for your business, then switch it on.